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We’ve all heard about someone who was tricked into handing over money to scammers. Much like in the traditional investment world, cryptocurrency scams take place every day. So how do you protect yourself against these criminals?

Luno, South Africa’s largest cryptocurrency exchange with over 3 million users across 40 countries, says it is imperative to be aware of the tactics being used in crypto scams despite safeguards already put in place to protect customers.

Luno GM for Africa, Marius Reitz at BECSA’s Chain Reaction 2.0

Marius Reitz, General Manager for Africa at Luno, unpacks the most common scam tactics and explains how to avoid losing your crypto to a con artist.

The most common method in cyber theft is tricking users into sharing information or granting scammers access to their accounts. Similar to the way hackers attempt to compromise traditional banks, crypto scam attempts are often disguised as requests from valid operations. The good news is there are a number of safeguards built into Luno’s platform which provide additional layers of security for users to avoid being scammed.

Customers should always be sceptical of anyone claiming to work for Luno or representing Luno in their personal capacity. Luno is not associated with any third-party “investment scheme” or “trading platform” and does not permit third-party trading accounts.


There are several things you should know about cryptocurrency service providers and how they contact you. More importantly, there are questions Luno will never ask, so any of these should immediately raise an alarm: your password, banking details, one-time-PIN (OTP), two-factor authentication (2FA) code or authorisation links. Luno will never threaten to deactivate or close your account if you don’t click on a link or upgrade your account.

Remember that if something sounds too good to be true, it probably is. Luno will never guarantee any kind of return on your cryptocurrency and we advise our customers to be cautious of people who offer to trade on their behalf.

Scammers may invite you to a social media group to give the impression that it is a legitimate entity or ask you to send them cryptocurrency through the Luno platform in exchange for a fee. Tricksters may ask you for your Luno account login details, or ask you to open a Luno account on their behalf so they can buy, sell, receive, send, or trade cryptocurrency, offering you compensation in return.

If you suspect someone has accessed your Luno account, report this suspicious activity via the app or email and lock your account to prevent scammers from accessing your wallet. You can also switch off the ability to send cryptocurrency from your Luno wallet (this is off by default) and you can further secure your account by enabling 2FA. This keeps your account more secure when logging in or sending money out by requiring two things to complete any task: something you know (like your password) and something you have (like your mobile phone).

Phishing uses disguised email as a weapon. The email recipient is tricked into believing that the message is something they want or need, or is designed to drive fear and urgency – this may include a request from their bank or crypto exchange, for instance, or a note from someone in their company along the lines of, “Your account is not secure and hackers may have access to it. Click the link and follow the instructions to prevent this.” The recipient then clicks the link or downloads an attachment and inadvertently shares personal, sensitive information with the scammer.

Smishing (SMS phishing) takes place through SMS communication, similar to phishing, whereby scammers trick victims into revealing security codes sent to their mobile devices or transferring money to them.

Twishing (phishing through Twitter) is when a phisher tweets to or sends a direct message to a Twitter user with a link to a fraudulent website. If the user signs into that site, the phisher obtains their private information or login credentials, such as a username and password, which may be used elsewhere on the internet to access email inboxes and even cryptocurrency wallets.

Vishing (voice phishing) is a similar type of attack where voice is used instead of email. Attackers will phone a victim to prime an attack or ask to guide them through changing settings or disclosing a password. Victims are fooled into providing valuable account information over the phone.

Spoofing sees attackers impersonating people familiar to the victim either by sending an email as someone else or changing the address very slightly to appear as if from the legitimate sender. Always look carefully at the email address. Although cryptocurrencies are not currently regulated in South Africa, Luno operates as though it is regulated. The business follows stringent KYC (know your customer) and AML (anti-money laundering) measures, which are digitally implemented across the 40 countries in which it operates.

The reality is: As cryptocurrency increases in value, we are going to see more and more hackers attempting to access our accounts. If you have ANY questions about an SMS, email or phone call you have received, join one of our Global Crypto Whatsapp or Telegram groups and ask our many users for their valuable opinion.

As we move to a more independent form of money, be sure to stay safe!

James Preston is the Executive Editor of Global Crypto. He is a writer and media commentator who has been reporting on how the Tech industry will make the world a better place for 14 years, with a large following on South African radio. He is an early adopter of Bitcoin, and began reporting on its revolutionary capabilities in late 2014. Philosophical by nature, he is intrigued by how the world works, and in turn, how it can be bettered. James believes wholeheartedly that the world can become as close to perfect as we humans can imagine, but it will take a lot of effort (and time) to get there. He believes his life purpose is to inspire people to believe this, and find their place in helping humanity achieve it. James regularly does talks on emerging technology and its impact on society at Universities, global conferences, and events. To invite him to speak at your event, or comment for your media outlet, email